Adapted from recently launched 12:The Elements of Great Managing. 12 is the long-awaited sequel to the 1999 runaway bestseller First, Break All the Rules. Grounded in Gallup's 10 million employee and manager interviews spanning 114 countries, 12 paints a compelling and vivid portrait of real-life managers as they harness employee engagement to save a failing call center, turn around a hotel's finances, improve care at a hospital for sick kids, build a better car, and maintain a factory's production while battling power outages. The book also addresses what the authors call "an element unto itself" -- the problem of pay, which explains why higher salaries don't always mean better work.

Authors Rodd Wagner and James K. Harter weave the latest Gallup insights with recent discoveries in the fields of neuroscience, game theory, psychology, sociology, and economics. Written for managers and employees of companies large and small, 12 explains what every company needs to know about creating and sustaining employee engagement.

"This book picks up where the late, great Peter Drucker left off. Rodd Wagner and Jim Harter have nailed it, providing the concepts, evidence, and practical advice that will guide the much-needed revolution in the theory and practice of managing. The chapter on the psychology of pay is a must-read for every single manager out there. If you read only one business book this year, 12 should be it."

Richard Florida, Ph.D., Professor of Public Policy at George Mason University and author of The Rise of the Creative Class